Billing
Check Apple subscription settings for renewal or cancellation questions.
Support
Support for Visionary users
Use this page for billing, login, access, and product workflow questions. The support path is kept simple so users do not get sent through old duplicate pages.
Before contacting support
For Studio Web, sign in with the Google or Apple account already linked to your Visionary access. For iOS billing, Apple manages the public purchase flow.
Studio access
Use the same linked Google or Apple account.
Exports
Confirm that the active plan supports the export workflow you need.
Trust
What support can help with
Visionary support is for account access, Studio Web login, iOS access, billing direction, export questions, and workflow problems across iPhone, iPad, and Visionary Studio Web.
Best for
Login issues, linked account questions, billing direction, export access, and product workflow confusion.
Expected result
A clearer support answer when the user includes account email, device, plan context, and a short issue description.
Known limit
Apple manages public iOS subscription purchases, renewals, and cancellations through Apple account settings.
Practical use
Email [email protected] with the account email and the exact action that failed.
FAQ
Questions this page should answer
How do I contact support?
Email [email protected] with your account email, device, and a short description of the issue.
Who handles iOS subscription billing?
Apple handles the public iOS purchase and subscription management flow.
What should I include in a Visionary support email?
Include your account email, device, whether the issue is on iPhone, iPad, or Visionary Studio Web, and a short description of what happened.
Does Visionary support need my password?
No. Do not send passwords or private sign-in credentials to support.
Visionary
Create with the iOS app or Visionary Studio Web
Visionary is an AI video and photo creation platform for iPhone, iPad, and Visionary Studio Web.